When order is placed requesting local pickup you will recieve an e-mail when your order is ready for you to collect
Local Pickup is available for PE and CB postcode.
If you wish to collect your order outside these areas please contact us.
We are happy to offer our UK customers peace of mind when ordering Products from Skaters
you will need to return the item via Royal Mail recorded or a courier at your own cost.
- How long do I have to return my item?
- Can I return my items?
- My item is faulty. What do I do?
- How do I return my items?
- Where do I send my items?
- How long will it take for my return to be processed?
- My exchange is urgent! What do I do?
- Can I return my product under warranty?
If you can’t find an answer to your question please don’t hesitate to call us on 01480 700300 or email firstname.lastname@example.org
How long do I have to return my items?
Here at Skaters we offer a 30 day returns policy that commences upon the day you receive your goods. Within this time you can return your unused/unworn goods for refund/credit or exchange.
Refunds are available up to 14 days from order delivery date, after this and up to 30 days of order receipt a credit to your Skaters online account is issued. Exchanges are available for the full 30 day period. Please note that goods that are returned after the 30 day period will be returned to you unless exceptional circumstances apply.
Can I return my items?
We will NOT accept returns if;
- The item has been visibly used or worn.
- The item is marked or dirty in any way.
- The packaging has been lost, thrown away or damaged.
- The item has been damaged in return transit due to insufficient packaging.
- The item is over the 30 day returns period
In the rare circumstance you have received an incorrect item, please inform us within 48 hours of receipt and do not use/wear the item you have received.
My item is faulty. What do I do?
In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. We need to be informed of any potential fault within 48 hours of receipt of the goods so please make sure you check over your product as soon as it is received.
If a manual is present please read these thoroughly to ensure correct operation of the product.
If the fault persists please email email@example.com with a description of the fault and your order number. If you could also attach a photo of the area this could help speed up the process a great deal. Alternatively please call to discuss this with our Customer Service Team on 01480 700300. Please then await further instruction in reply from a member of our sales team. Emails are usually answered within 24 working hours.
How do I return my items?
On your delivery note you will find a simple returns form that needs to be completed and returned along with your goods. Please note that failure to complete this form may result in delays when processing your return. We would also ask that you do not put any tape or labels directly on to the product packaging as this will deem the product unsaleable. Please cover the original packaging as best you can before applying any tape or labels.
Where do I send my items?
The returns address is below;
3 Free Church Passage
Please do not put any tape or labels directly on to the product packaging as this will damage the packaging and cause the product to be unsaleable. In this instance you may be charged for the resulting damage.
How long will it take for my return to be processed?
It can take 2-4 days for your return to be processed once we have received the goods, please allow for this time period before getting in touch. When the return has been processed a member of the returns team will be in touch via phone or email to confirm the action taken.
In the event that extra payment is required for an exchange a member of the returns team will give you a call to take payment.
If you have requested a refund please allow 72 hours from processing the return for the funds to reach your account. All refunds are credited to the original method used to place the order.
My exchange is urgent! What do I do?
We understand that sometimes an exchange may be urgent. In this case we would recommend placing another order through the website and return the other item back for a full refund.
Can I return my product under warranty?
All products will come with a limited manufacturer warranty, most of the time this information will be with the product. Please check this information as some manufacturers will ask that you contact them directly. In most cases however you would be asked to contact the retailer.
In the event that you feel you can claim under the warranty we would ask that you email us with a description of the issue, your order number and preferably a photograph illustrating the issue.
In some cases we may be required to contact the manufacturer for their expert opinion before a decision is made.
We may also ask that a product is returned to us for inspection and if a fault can be repaired, or damaged part replaced we are obliged to do this and return the product to you.